High performance, inter-operability and security were among the selection criteria adopted by Tel to meet Oi
The Tel challenge
The company Tel participated in a RFP (Request For Proposals) process from Oi, which requested proposals for technical solutions to attend a large volume of prepaid calls. All Oi calls were delivered with SIP protocol. To meet this demand, it would require hardware capable of converting network media and protocols with security and inter-operability, essential requirements for the telecom operator.
The solution
With a R&D process, Betta Group‘s Professional Services department and Khomp‘s Product Engineering team identified an opportunity that resulted in a customized solution for reading and routing decision, as specified in the project requirements.
The technical proposal was evaluated and approved by Tel. According to Maeltho Rios, national IT manager, “we concluded that Khomp’s KMG 3200 MS was the right choice for us.” Because of its high performance, security, scalability and inter-operability, the equipment was selected to perform the conversion of the media and protocols of a high volume of Oi’s prepaid calls.
With a flexible and programmable routing system, the KMG 3200 MS media gateway can be used to route calls to the Avaya Aura Session Manager without the need of any additional hardware. The SIP call routing was based on the extended field, according to the needs of the Tel project. In addition, the high quality of the audio provided by the equipment improved the customer’s experience with Oi, reducing communication time and the number of callbacks.
Equipment: Khomp Media Gateway KMG 3200 MS
Associated Avaya product: Avaya Aura Session Manager
Due to the fact of being modular, the KMG 3200 MS media gateway allows for easy expansion of the installed structure and equipment replacement for maintenance with minimal downtime. Ideal for large call center solutions, its programmable call routing system supports a wide variety of scenarios, offering features such as SIP header rewriting, automatic overflow and fallback.
Khomp has empowered Tel to provide an exclusive and innovative solution by providing technology, resources and all the information necessary to meet Oi’s demands in terms of performance, security, implementation time, cost and quality of service.
According to Oi, “with the solution that was presented, we felt comfortable and secure in handing over part of our service to Tel.” According to that telecom carrier, “the KMG 3200 MS is a robust and cost-effective media gateway.”
About Tel
Tel, a company based in Bahia, is one of the contact center pioneers in the country. The company has more than 12,000 collaborators, with locations in the Southeast, Midwest, North and Northeast region of Brazil.
About the Betta Group
The Betta Group is an integrator of IT and Telecom solutions and a reference in the contact center sector. It has the status of being Avaya’s number one partner in Brazil.