The KMG MS line is the ideal choice when the subject is the best media gateway for call centers. This line of equipment offer the capacity to handle a great number of simultaneous calls together with a series of additional resources for management of telephony and intelligence in operations.
“Among the advantages that the KMG MS line offers is the ability to centralize different voice interfaces in a single device to guarantee greater dynamism for any infrastructure,” explains Jeremias Neves, Commercial Director for Khomp.
This is true because all of the gateways in this family work with E1, GSM, FXO, FXS and SIP channels, with variations in modularity and call volume according to the model. “We have managed to reach 250 CAPS (Call Attempts Per Second), far beyond the capacity offered by our competition”, he says.
This variety of interfaces also brings another valuable benefit for those who have a KMG MS: the economy that comes from using the lowest cost routes. “More than just being able to define parameters of origin and destination, it is possible to configure variables such as date, time, priority, minutes used, and maximum quantity per route, among other things,” he affirms.
Another technology that makes KMG MS the best media gateway for call centers is the SBC – Session Border Controller. To better understand this question, read an article focused on the application of this technology in this segment.
More intelligence
In addition to optimizing financial resources, the KMG MS line guarantees a competitive advantage by solving one of the main obstacles that plagues active telemarketing operations: the volume of unproductive calls.
“The Analytics feature, which is exclusive to Khomp gateways, makes it possible to direct only productive calls to the operator, avoiding loss of time with calls to voice mail, numbers that are no longer in use, etc. – which, in some cases, take up as much as 50% of the operational work day,” Neves explains.
Analytics has brought such a significant innovation to the call center platform that it has won the Tele.Synthesis and Innovation in Communications Annual Award for 2017. Check it out here.
Another feature of the KMG MS line that has contributed to greater intelligence in operations is Insight!. “Imagine that it is possible to collect data in real time on the cost and performance of a telephony operation? In addition to helping with day-to-day decision making, this information could be compared with other business indicators, which would make it a powerful tool for business intelligence,” he observes.
Khomp has prepared material that outlines all of the features and benefits that the KMG MS offers for call center scenarios. To see it, access here.
And to find out more about applications and to get ideas on the use of media gateways in your projects, sign up for the Khomp newsletter here.